“Improve Business Writing Skills with Fluff: Tips and Benefits”
22 Aug 2024
“Improve Business Writing Skills with Fluff: Tips and Benefits”
In business communication, the focus on eliminating fluff often overlooks its importance in ensuring clarity and maintaining positive interactions. While eliminating redundancy and unnecessary information is crucial, some degree of fluff—such as polite phrases and nuanced language—can be essential for effective communication. Written words lack the nuances of nonverbal cues, which can lead to misunderstandings. For instance, a sarcastic joke in an email might be misinterpreted, causing unnecessary conflict between employees.
Fluff can play a significant role in explaining oneself clearly and maintaining a respectful tone. For example, phrases like "I'm sorry to trouble you" or "Would you mind?" are small courtesies that help smooth interactions and prevent miscommunication. Dale Carnegie, in his book *How to Win Friends and Influence People*, highlights the importance of such courtesies in everyday communication. Malcolm Goldsmith also notes that "killing the messenger" can occur when reactions to bad news are misdirected, and written communication may unintentionally convey anger or criticism.
While excessive fluff can be detrimental, a balanced approach that includes some level of courteous and explanatory language can enhance clarity and foster better workplace relationships. Embracing this type of fluff, when used appropriately, helps in reducing misunderstandings and ensuring communications remain positive and effective.