Metro Bank Partners with Infosys for Digital Transformation

18 Sep, 2024

Metro Bank Partners with Infosys for Digital Transformation

Metro Bank, a prominent UK community bank, has announced a strategic partnership with Infosys, a global leader in digital services and consulting. This collaboration is set to enhance Metro Bank’s IT functions and support its business transformation by integrating advanced digital capabilities and AI technologies. The partnership aims to improve automation, refine data processes, and deliver a more consistent customer experience using Infosys Topaz, an AI-driven solution.

The transformation will enable Metro Bank to build a more agile and scalable organization, focusing on high-quality service while achieving significant cost savings. Metro Bank anticipates £80 million in annual cost savings this year and is working towards a target return on tangible equity by 2027. The vision includes expanding its store network and enhancing customer experiences across England.

Infosys will leverage its extensive experience in banking and financial services to drive growth and efficiency for Metro Bank. This includes modernizing and automating banking processes to enhance customer engagement and integrate physical and digital experiences. The collaboration represents a crucial step in Metro Bank’s strategy to evolve into a top-tier, customer-centric bank.