Accenture Acquires ON Service GROUP for Enhanced German Insurer Resilience.

03 Jan, 2024

Accenture (NYSE: ACN) has strengthened its position in the insurance sector with the acquisition of ON Service GROUP, a renowned provider of specialized business process services.

The deal broadens Accenture’s offerings for German clients, enhancing capabilities in insurance operations, including sales and policy administration.

The strategic move empowers Accenture to streamline the entire process chain for clients, fostering operational optimization, agility, and growth through digital services. Headquartered in Siegburg, Germany, ON Service GROUP brings over two decades of experience, with a team of 200 professionals skilled in areas like sales support, policy administration, customer service, and process transformation.

In today's dynamic business landscape, operational maturity is crucial for sustained growth. Accenture's research indicates that companies achieving operational maturity enjoy higher operating margins and increased customer satisfaction. Tanja Mertin, leading Accenture Operations in Germany, highlights the significance of strategic managed services in accessing digital capabilities and specialized talent.

Christina Raab, market unit lead for Accenture in Germany, emphasizes the challenges facing companies in Germany and the insurance industry. The acquisition positions Accenture to address these challenges by leveraging data, technology, and innovation.

Stefan Giesecke, CEO of ON Service GROUP, anticipates exciting opportunities for growth and transformation with Accenture's global scale. The collaboration aims to offer clients comprehensive solutions, driving innovation and agility in disruptive times.

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